Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
Introduction
sage-birch is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or services.
By using our website or engaging our services, you acknowledge that you have read and understood this policy.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, and postal address when you complete our consultation request form
- Service Information: Details about the services you are interested in
- Communication Records: Records of correspondence between you and our team
- Technical Data: Information about your device, browser type, and how you interact with our website
- Cookie Data: Information collected through cookies and similar technologies (see our Cookies Policy)
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you request
- Communicate with you about your consultation or service
- Improve our website and services
- Comply with legal obligations
- Protect our legitimate business interests
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: When you submit a consultation request or accept cookies
- Contract: When processing is necessary to provide our services
- Legal Obligation: When we must comply with applicable laws
- Legitimate Interests: For business operations that do not override your rights
Data Sharing
We do not sell your personal information. We may share your data with:
- Service providers who assist us in operating our business
- Professional advisers when required
- Regulatory authorities when legally required
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically no longer than six years following the conclusion of our services, unless a longer retention period is required by law.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to or restrict certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
International Transfers
We primarily store and process your data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [email protected]
Address: 47 Park Row, Leeds, LS1 5JA, United Kingdom
Complaints
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.